Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat Closed
  • Sun Closed
    CLOSED FOR VACATION
    JULY 26TH-30TH
    IF YOU NEED ASSISTANCE CALL
    BENJI AT JAPANESE CARS 805-499-6178
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805-375-3117 | 300 Giant Oak Ave Unit A Newbury Park, CA 91320

INSURANCE QUESTIONS

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 805-375-3117 or make an appointment online!


What Our Customers Are Saying

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I cracked a cylinder head in my engine in my beloved 4Runner after initially thinking it was just a clamp accidentally left on my fuel line after a smog check elsewhere. Mike is so honest and his prices are so fair and reasonable and he even gave me a ride home and dropped me off. He also straightened out my license plate for free. What a guy!!!

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This is the best place to take your vehicle for repairs. Mike is a straight shooter and made the process of dealing with my warranty company very simple and stress free. He was very responsive and kept me well informed throughout the process. I strongly recommend this place for any auto repairs you need!

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My wife and I have been taking our vehicles to Mike at Giant Oak Automotive for over 20 years. During that time Mike and his crew have consistently provided excellent service at very fair prices. He is honest, hard-working, knowledgeable, and will go the extra mile to get the job done, often without charging extra. I would recommend his shop without hesitation for anyone needing a reliable mechanic.

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Excellent service and the person that helped me was so helpful and honest. I will be going back to this mechanic from now on. Thank you for your help and for easing my mind by taking good care of me and my car.

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I did my homework...received quotes from two other local shops. I ended up here and what a great decision that was. Mike is such a great guy! His prices are more than fair and work and work ethics A+. Come to find out, my two brothers and nephew already use Giant Oak as their go to mechanic. You know the feeling when you really know you have found an honest mechanic...This is the place and Mike is the man!

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Best place in the world. Mike is a gem, honest, knowledgeable and a hellava,nice guy. This is the place for your car, they will not sell or fix anything that doesn't need fixing. Just like the old days, good price, great work.

  • ASE (Automotive Service Excellence)
  • Auto Value - CSC
  • BBB (Better Business Bureau)
  • BG Products
  • Enterprise
  • Gates
  • Car Care Aware
  • Call Us For Service: 805-375-3117