Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat Closed
  • Sun Closed
    CLOSED 11/26-11/27
    CLOSED 12/24-12/25
settings

805-375-3117 | 300 Giant Oak Ave Unit A

WHEN ACCIDENTS HAPPEN

WHEN ACCIDENTS HAPPEN, Newbury Park, CA

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 805-375-3117 or make an appointment online!


What Our Customers Are Saying

reviewicon

I cracked a cylinder head in my engine in my beloved 4Runner after initially thinking it was just a clamp accidentally left on my fuel line after a smog check elsewhere. Mike is so honest and his prices are so fair and reasonable and he even gave me a ride home and dropped me off. He also straightened out my license plate for free. What a guy!!!

reviewicon

This is the best place to take your vehicle for repairs. Mike is a straight shooter and made the process of dealing with my warranty company very simple and stress free. He was very responsive and kept me well informed throughout the process. I strongly recommend this place for any auto repairs you need!

reviewicon

My wife and I have been taking our vehicles to Mike at Giant Oak Automotive for over 20 years. During that time Mike and his crew have consistently provided excellent service at very fair prices. He is honest, hard-working, knowledgeable, and will go the extra mile to get the job done, often without charging extra. I would recommend his shop without hesitation for anyone needing a reliable mechanic.

reviewicon

Excellent service and the person that helped me was so helpful and honest. I will be going back to this mechanic from now on. Thank you for your help and for easing my mind by taking good care of me and my car.

reviewicon

I did my homework...received quotes from two other local shops. I ended up here and what a great decision that was. Mike is such a great guy! His prices are more than fair and work and work ethics A+. Come to find out, my two brothers and nephew already use Giant Oak as their go to mechanic. You know the feeling when you really know you have found an honest mechanic...This is the place and Mike is the man!

reviewicon

Best place in the world. Mike is a gem, honest, knowledgeable and a hellava,nice guy. This is the place for your car, they will not sell or fix anything that doesn't need fixing. Just like the old days, good price, great work.

reviewicon

This is definitely an overdue review. A few months ago, my car battery was on the fritz. Giant Oak Automotive accommodated by schedule for same-day service, diagnosed the problem, and sold me a high-quality battery. Since that time, I have gone back to Giant Oak Automotive for preventative maintenance (e.g. oil changes), and have been very happy with the company's professionalism and customer service.

reviewicon

Mike is a great guy, does great work, and is very conservative with his treatment of your car. He doesn't take chances, and always looks out for your best interest. I trust him completely, and have been taking my cars to him for at least 15 years.

reviewicon

Mike at Giant Oak Automotive was a huge help. We had a client in his area with a noisy belt and he was able to take care of it quickly.

reviewicon

Love the owner, him and his team do great work.

reviewicon

Very knowledgeable and reasonable. Love the way they take care of our cars.

reviewicon

I definitely trust these guys which has been hard for me to find in a mechanic shop. Highly recommend this place!

reviewicon

Guy is very helpful there. He helped me with my speedometer issues that kia would not help with!

  • ASE (Automotive Service Excellence)
  • Auto Value - CSC
  • BBB (Better Business Bureau)
  • BG Products
  • Enterprise
  • Gates
  • Car Care Aware
  • Call Us For Service: 805-375-3117